Return Policy

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The very first thing you should do is contact us by phone 82-51-320-1513 or Email us at info@dsu-animotion.com to receive an Return Authorization Number (RMA) support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.

IMPORTANT : If you send in your product without prior authorization we will not repair, refund or exchange your product! Instructions given by customer service regarding your RMA must be closely followed to ensure we receive your package and know what it is when it gets here.

To inquire about a return you sent in with your authorized RMA number please log in to your account to check the status - this is the first place you should check for updates and it should have the most up to date information about your returned goods, you can also contact us at +82-51-320-1513 or at info@dsu-animotion.com

After you have received the RMA, please pack the product carefully and try to use the original packaging if possible. Please insure your shipment, as lost and damaged shipments are the sender's responsibility. We do not refund any shipping charges

DO NOT, UNDER ANY CIRCUMSTANCE, RETURN ANY ITEM, FOR ANY REASON, WITHOUT GETTING PRIOR AUTHORIZATION! UPON OUR AUTHORIZATION WE WILL ISSUE YOU AN RMA NUMBER TO ENSURE YOUR CASE IS DEALT WITH PROPERLY.